We focus on achieving 100% Customer Satisfaction and embed this priority throughout our company from top to bottom with a solid structure of policies, procedures, and practices. Our main focus is to learn as much as possible about what our customers needs are so that ultimately we can both satisfy the end user. In today’s market, customers expect us to have services and chemical processes in place that make both our company and the clients we serve as competitive as possible. The best way to achieve this goal in a global marketplace is to consistently meet and exceed our customers expectations of adhering to their specifications.
Our goal at Team Metal Finishing is to continuously improve our Quality Management System to guarantee we deliver consistent quality metal finishing and great customer service. In order to better serve customers who require higher levels of certification we have acquired Nadcap (National Aerospace and Defense Contractors Accreditation Program) accreditation.
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We take our quality management system very seriously. We are registered to ISO 9001:2015 standards, a designation of our company’s conformity to quality management standards. This registration is achieved only after an independent analysis of management and customer service systems has been conducted. Utilizing one of the most reputable independent auditing services on the market today, SRI.
ISO develops stringent standards for industry management and service assessment. Meeting these criteria and maintaining this designation affirms an ongoing commitment to both customer satisfaction and improved quality management.